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I could literally cite dozens of recent research studies around the hundreds of millions of dollars of time energy and money that has been spent on employee engagement.

With all of those millions, time, energy and resources invested, today 2 out of 3 employees globally are NOT engaged.

The reason they are not engaged despite all the efforts is because they are notÌýenabledÌýto do the right thing, at the right time, the right way, for the right reason.

More important than creating engaged, energized employees is making sure they are enabled to solve customer problems inside and out.

Engagement with no enablement tied to a customer experience or outcome is a complete waste of everybody’s time, energy andÌý money.

Let me give you a visceral example.